We're here to support you on your journey back to the gym.
COVID PROTOCOL UPDATE
Masks are now required for all guests (regardless of vaccination status) at Hampden, Rockville, and Crystal City. They are strongly recommended at Timonium and Columbia.
- Your membership will remain frozen until you visit. If you want to try the gym without unfreezing your membership, consider purchasing a day pass!
- Drop-in anytime at any gym and stay as long as you want
What ya need to know
Masks required at Hampden, Crystal City and Rockville
Physical distance at 6+ feet*
Now offering in-person yoga + fitness classes
Changing areas and lockers are open
Cardio zones and weight stations are open
No reservations. Drop-in anytime.
Open to everyone
Use liquid chalk and/or chalk balls
Help protect yourself and your community from COVID-19 by following these hygiene measures.
- Wash or sanitize your hands frequently. We’ll have hand sanitizer stations located throughout the gym.
- See above for dates for when masks are optional for fully vaccinated (last shot + 2 weeks).
- Please practice social distancing at 6+ feet (*10+ feet in Crystal City).
- Please use liquid chalk and/or chalk balls.
- And please, you must stay home if you’re not feeling well, or experience any of these CDC identified Coronavirus symptoms:
- Fever (>100 degrees F)
- Shortness of breath or difficulty breathing
- Muscle pain
- Sore throat
- New loss of taste or smell
Behind the Scenes
The health and safety of our team members and community is our top priority. Here’s what we’re doing behind the scenes:
- We are conducting temperature checks and symptom assessments on staff before every shift.
- We’ve updated our cleaning procedures, including frequent mid-day disinfecting routines.
- Check in and out procedures are being used help with contact tracing.
Most importantly, we have each other’s backs – our team has sick time and the support of their co-workers if they are feeling under the weather.
We’re grateful for your support and understanding right now. To everyone who has reached out with words of encouragement and to all the smiling (and patient) faces we will soon see – thank you!
What parts of the gym are open?
Access to all areas is open. Thanks for your patience and assistance in not crowding tight spaces.
I am not ready to go back to the gym, what do I need to do to freeze my account?
We completely understand. Freeze fees are $8/member per month. Submit your change request here.
I am ready to go back to the gym! How do I unfreeze my account?When you visit the gym, your account will be reactivated.
When will I receive my first charge? Will my membership be prorated?You will be charged for membership on the day of your visit for a prorated amount.
Are you taking cash payments?Yes, we are now accepting cash as well as cards and digital payments like Apple Pay.
Why do I have to check out?
Checking out at or before the end of your climbing or workout session is extremely important to help us with contact tracing.
Can I bring my non-climbing child into the gym?
For the health and safety of our members and your children, we are asking you to please not bring your child to the gym with you unless they are climbing. This includes toddlers who are observing and infants. We apologize for the inconvenience.
Can I Drop In?
Yes! Drop-in anytime and stay as long as you want.
Is the cardio and free weight area open?
Yes. We just ask that you bring your own towel and that you wipe down the equipment with provided disinfectant before and after you work out. We are also conducting frequent cleanings of this equipment. In addition, there may be slight modifications to available equipment.
Are rentals available?
Rentals are available, but we strongly encourage you to bring your own gear. Liquid chalk will also be available for rent or purchase.
Are lead ropes still available?
Yes, but supplies are limited. If possible, please bring your own lead rope.
Why can’t I use loose chalk?
Our understanding of how COVID-19 spreads is constantly evolving, but airborne transmission is believed to be the primary way the virus is spread. By eliminating loose chalk, we are trying to limit airborne dust. Liquid chalk contains alcohol and limits dust. Liquid chalk will be available for rent or purchase.
Am I supposed to wear a mask while climbing or working out?
Masks are required for all guests at Hampden, Rockville, and Crystal City. We’ll be masking up in Timonium and Columbia and hope you join us with masks in those gyms too as it is now strongly recommended by the county.
So we have to wear a mask at all times--what exactly qualifies as a mask?
An acceptable mask is any face covering that covers your mouth and nose. It can be made of cloth/fabric but should not have holes.Wearing a mask protects others by reducing respiratory droplets that are expelled, so a mask should be two layers and cover snugly around the sides of the face and under your chin to prevent slipping. Masks with valves should not be used as they allow droplets out of the mask, defeating the mask’s one important purpose, protecting those around you. Check out CDC Mask Guidance for best practices.
Are memberships being turned on automatically?
No—at this stage only those members who check-in will have their membership turned back on. Many members have kept their membership active during the closure (thank you!) and are already good to go. If you don’t make a reservation, you’ll stay frozen.
If you want to try the gym without unfreezing your membership, consider purchasing a day pass!
Can we bring friends/family to the gym to observe?
Yes, they can visit and observe climbing. Please just let the front desk know when you check-in.
I purchased a Groupon before you closed, now what?
If you already redeemed the class portion of your Groupon, you can check-in as a pass holder. We are also still honoring the waived initiation fee when you choose to become a member. In addition, you can apply your Groupon “dollars” toward a membership immediately. Please contact firstname.lastname@example.org to complete this transaction.
If you have not redeemed your Groupon, we will extend the expiration date and will allow you to book a space in a class as soon as we start offering classes. Please stay tuned.
I made a purchase during your online auction for the Chalk Bag Fund, when can I schedule my class/program?
If you won a private instruction or a course, we will reach out to each auction winner to schedule the class within three months of our reopening date. We have some limitations on providing instruction and classes with county and state COVID-19 guidelines and will work with you within these parameters.
If you won a custom climb or a session with a setter, the route setters will reach out to you directly to schedule your custom climb within three months of our reopening.
How long will these policies last?
Great question and we hear you – these changes and guidelines are not permanent. As we continue to move toward our new normal, we will be guided by and comply with local county guidelines and we will keep members updated via the member newsletter, social media and our website.