We're here to support you on your journey back to the gym.
Covid Protocol Update
Effective Friday, August 13, masks are required for everyone (regardless of whether you’re vaccinated or not). Showers and saunas are open! We’re continuing drop-in climbing, you can come whenever and stay for as long as you want (no reservations). And member guests, day passes, and punch passes are welcome at all hours.
- Your membership will remain frozen until you check-in at the gym
- Masks are required for everyone (whether you are vaccinated or not) effective 8/13.
- Drop-in any time and stay as long as you want (no reservations needed)
- Locker rooms, showers, and saunas are all open
- Setting schedules can also be found our routesetting webpage
What ya need to know
Open to members
No reservations needed
Physical distance at 6+ feet
Masks required for everyone
Cardio zones and weight stations are open
Access yoga + fitness classes online (no classes at the gym)
Locker rooms are open (showers and saunas open June 30)
Use liquid chalk and/or chalk balls
Help protect yourself and your community from COVID-19 by following these hygiene measures.
- Wash or sanitize your hands frequently. We’ll have hand sanitizer stations located throughout the gym.
- We’re wearing masks at all times and asking you to join us (yes, even when climbing).
- Please practice physical distancing at 6+ feet.
- Please use liquid chalk and/or chalk balls.
- And please, you must stay home if you’re not feeling well, or experience any of these CDC identified Coronavirus symptoms:
- Fever (>100 degrees F)
- Shortness of breath or difficulty breathing
- Muscle pain
- Sore throat
- New loss of taste or smell
Behind the Scenes
The health and safety of our team members and community is our top priority. Here’s what we’re doing behind the scenes:
- We are conducting temperature checks and symptom assessments on staff before every shift.
- We’ve updated our cleaning procedures, including frequent mid-day disinfecting routines.
- Check in and out procedures are being used to maintain occupancy limits and contact trace.
Most importantly, we have each other’s backs – our team has sick time and the support of their co-workers if they are feeling under the weather.
We’re grateful for your support and understanding right now. To everyone who has reached out with words of encouragement and to all the smiling (and patient) faces – thank you!
Who is able to use the gym?
We are now open to all. This includes members, day pass users, punch card users, member guests….everyone!
I'm not ready to go back to the gym. What do I need to do to freeze my account?
We completely understand. Freeze fees are $8/member per month. If at any point, you unfroze and now want to refreeze, please submit your change request here.
I'm ready to go back to the gym! How do I unfreeze my account?
When you check-in at the gym again as a member (not a day pass user), your account will be reactivated.
When will I receive my first charge? Will my dues be prorated?
You will be charged a pro-rated amount for membership on the day you check-in.
How do I check in/out?
You’ll check in at the front desk on your way in. At the end of your climbing session, you will need to check out at the front-desk as well.
Are you taking cash payments?
No cash payments for now, at this time we are only accepting cards and digital payments like Apple Pay.
Why do I have to check out?
Checking out at or before the end of your session is extremely important as it helps us with contact tracing.
Is the cardio and free weight area open?
Yes. We just ask that you bring your own towel and that you wipe down the equipment with provided disinfectant before and after you work out. We are also conducting frequent cleanings of this equipment. In addition, there may be slight modifications to available equipment.
Are rentals available?
Rentals are available, but we strongly encourage you to bring your own gear. Liquid chalk will also be available for rent or purchase.
Are lead ropes still available?
Yes, but supplies are EXTREMELY limited. If possible, please bring your own lead rope.
Why can’t I use loose chalk?
Our understanding of how COVID-19 spreads is constantly evolving, but airborne transmission is believed to be the primary way the virus is spread. By eliminating loose chalk, we are trying to limit airborne dust. Liquid chalk contains alcohol and limits dust. Liquid chalk will be available for rent or purchase.
Am I supposed to wear a mask while climbing or working out?
Yup, masks are required for everyone (whether you are vaccinated or not).
So, I have to wear a mask at all times. What exactly qualifies as a mask?
An acceptable mask is any face covering that covers your mouth and nose. It can be made of cloth/fabric but should not have holes.Wearing a mask protects others by reducing respiratory droplets that are expelled, so a mask should be two layers and cover snugly around the sides of the face and under your chin to prevent slipping. Masks with valves should not be used as they allow droplets out of the mask, defeating the mask’s one important purpose, protecting those around you. Check out CDC Mask Guidance for best practices.
Are memberships being turned on automatically?
No—at this stage only those members who check-in at the gym will have their membership turned back on. If you don’t check-in, you’ll stay frozen at $8/month per member.
I purchased a Groupon before you closed, now what?
If you already redeemed the class portion of your Groupon, you can check-in as a pass holder. We are also still honoring the waived initiation fee when you choose to become a member. In addition, you can apply your Groupon “dollars” toward a membership immediately. Please contact email@example.com to complete this transaction.
If you have not redeemed your Groupon, we will extend the expiration date and will allow you to book a space in a class as soon as we start offering classes. Please stay tuned.
I made a purchase during your online auction for the Chalk Bag Fund, when can I schedule my class/program?
If you won a private instruction or a course, we will reach out to each auction winner to schedule the class within three months of our reopening date. We have some limitations on providing instruction and classes with county and state COVID-19 guidelines and will work with you within these parameters.
If you won a custom climb or a session with a setter, the route setters will reach out to you directly to schedule your custom climb within three months of our reopening.
How long will these policies last?
Great question and we hear you – these changes and guidelines are not permanent. As we continue to move toward our new normal, we will be guided by and comply with local county guidelines and we will keep members updated via the member newsletter, social media and our website.